Returns & Exchanges

What if there is a problem with my order?

If there's a problem with your order, call or email us at 866-480-8687 or returns@toursupply.com.

What if I receive a defective product?

If you believe you've received a defective product, 866-480-8687. Or, you can simply complete our online support request form and we'll respond quickly with assistance or to provide you with a return authorization (RA) number. If we determine the unit failed under warranty within 30 days of purchase we will cover shipping costs within the U.S. to replace the unit for you.

"No Hassle" Return Policy:

We want you to be completely happy with your purchase. If you are not satisfied with any product, for any reason, you may return it for a refund of the purchase price, an in-house credit, or exchange for another product within a fair amount of time from the shipping date (usually 30 days). The cost of shipping will be deducted from your return credit.

How To Make A Return:

We're sorry your purchase didn't work out for you. To make a return, please first call us at 866-480-8687 to arrange for a RA (Return Authorization) number. Next, to ensure your exchange or credit is processed as quickly as possible and to help you avoid a return adjustment, please follow the below checklist:

  • Please write the RA number on the shipping label and NOT on the product box itself
  • Items must be returned in the condition they were received, including all accessories, documentation and packaging materials
  • If your package was originally shipped double-boxed, please return the unit(s) double-boxed
  • When repacking the product box, avoid using duct tape or other adhesives that can leave a residue
  • Please use a shipping method that is trackable, such as FedEx or UPS
  • The cost of outbound shipping will be deducted from your return credit
  • We recommend that you insure your package when shipping back to us when purchasing your own shipping labels. Sometimes things get damaged en route, and if that happens, we want you to be covered.

Please address the package to:

Tour Supply, Inc.
RA # xxxxxx
201 Rock Lititz Blvd.
Suite #50
Lititz, PA 17543
661-607-7221

Once we've received your return, we'll process it as quickly as possible, but it can take 2-3 business days for the credit to be applied by the issuer of the credit card. Feel free to reach out to us directly with any questions or concerns.

Non-returnable Items:

There are certain items that cannot be returned for very specific reasons. These items include:

  • Special orders
  • Oversized or overweight items
  • Discontinued products, closeouts, and used products
  • Tubes
  • Personal items (earphones, harmonicas, instrument mouthpieces, etc.)