Returns & Exchanges
What if there is a problem with my order?
If there's a problem with your order, call or email us at 866-480-8687 or firstname.lastname@example.org.
What if I receive a defective product?
If you believe you've received a defective product, 866-480-8687. Or, you can simply complete our online support request form and we'll respond quickly with assistance or to provide you with a return authorization (RA) number. If we determine the unit failed under warranty within 30 days of purchase we will cover shipping costs within the U.S. to replace the unit for you.
"No Hassle" Return Policy:
We want you to be completely happy with your purchase. If you are not satisfied with any product, for any reason, you may return it for a refund of the purchase price, an in-house credit, or exchange for another product within a fair amount of time from the shipping date (usually 30 days). The cost of shipping will be deducted from your return credit.
How To Make A Return:
We're sorry your purchase didn't work out for you. To make a return, please first call us at 866-480-8687 to arrange for a RA (Return Authorization) number. Next, to ensure your exchange or credit is processed as quickly as possible and to help you avoid a return adjustment, please follow the below checklist:
Please address the package to:
Tour Supply, Inc.
Once we've received your return, we'll process it as quickly as possible, but it can take 2-3 business days for the credit to be applied by the issuer of the credit card. Feel free to reach out to us directly with any questions or concerns.
There are certain items that cannot be returned for very specific reasons. These items include: